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Standard Report Definitions — Monitor Assignments

Standard reports in the pyMonitorAssignments category provide information about open assignments. Open assignments represent a backlog of work for human operators.

Report Description
Assign-Workbasket.pyAgeByWorkQueue Timeliness by Work Queue — Provides information about work queues that contain open assignments that were created by members of your team, with counts of Total assignments and how many are Within Goal, Past Goal, and Past Deadline.

This report might help identify aging assignments that are neglected (by your team or by others).

Drill down on a row to see the assignments.

Assign-Worklist.pyAgeByAssigneeByWorkType Timeliness by Operator and Work Type for my Work Group — Provides counts of open assignments for each work type and each operator in your team. Other counts show how many assignments are Within Goal, Past Goal, and Past Deadline.

Drill down on a row to see the assignments.

Assign-Worklist.pyAgeByWorklistTask Timeliness by Task — Provides a horizontal bar chart with bars corresponding to the names of assignment shapes (tasks). Counts and colors show how many assignments (for users in your work group) of each task are Within Goal, Past Goal, and Past Deadline.

Drill down on a row to see the assignments.

Assign-Workbasket.pyAgeByAssignee Timeliness of Resolved Items by Operator — Provides a horizontal bar chart of open assignments on the worklists of up to seven operators that are associated with your work group. Colors identify how many assignments are Within Goal, Past Goal, and Past Deadline.

For all operators, full details are displayed in a table below the horizontal bar chart. Drill down on a row in the tabular presentation to see the assignments.

  • Report Definition rule form

    A report definition rule defines a report definition report. This rule generates an SQL query that retrieves and sorts information from the PegaRULES database, an external database, or an Elasticsearch index, and generates HTML that displays the results in a variety of formats. You have a range of options for interacting with the results, depending on the settings on the Report Viewer tab.

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