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Standard Report Definitions — Work Monitoring

The pyWorkMonitoring category includes reports that list or summarize open (unresolved) work items in the current application. These reports support day-to-day monitoring of the business processes that are supported by your application.

Report Description
Work-.pyEffortProgressByOrgUnit Effort By Organization Unit — Provides a horizontal bar chart comparing estimated effort compared to actual effort, by unit, for open work items in the current application owned by your current division.

This report might identify which units spend the most labor effort on the application, and how the actual effort compares with the estimates.

Drill down to see the open work items for a unit.

Work-.pyOpenCountByStatusForWorkPool Process Status for Current Work Pool — Provides a pie chart that shows the fraction of open work items based on the status value (such as New, Open, Pending, and so on), for the current application only.

Tabular data below the chart shows counts. Drill down on a row to see the work items.

Work-.pyEffortProgressByOrganization Process in Days By Organization — For open work items, provides a comparison of totals for estimated effort versus actual effort, summarized by unit, division, and organization.

This may identify which units spend the most labor effort on the application, and how the actual effort compares with the estimates.

Drill down to see the open work items for a unit.

Work-.pyWeeklyThroughput Throughput in Past Week by Work Type — Provides a vertical bar chart with two bars for each work type in the current work pool to display how many are currently open compared to one week ago.
Work-.pyAgeOpenByOrgUnit Timeliness by Organization Unit — Provides a drill-down summary by organization that lists how work items compare to established service levels for Within Goal, Past Goal, and Past Deadline.

This report allows users to select an organization and view the work items.

Work-.pyAgeOpenByClass Timeliness by Work Type — Provides a drill-down summary by work type that lists how work items compare to established service levels for Within Goal, Past Goal, and Past Deadline.

This report allows users to select one work type and view the work items.

  • Report Definition rule form

    A report definition rule defines a report definition report. This rule generates an SQL query that retrieves and sorts information from the PegaRULES database, an external database, or an Elasticsearch index, and generates HTML that displays the results in a variety of formats. You have a range of options for interacting with the results, depending on the settings on the Report Viewer tab.

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