Case Management Capability
OVERVIEW
Resolve business processes that follow a dynamic or unpredictable workflow. Handle business cases from start to resolution by combining human actions with digital automation. Visualize business processes by including people, data, and actions to create a flexible path.
Training
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Documentation
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Videos
Browse the Video Library to watch expert-led webinars, product demos, or high-level overviews for the Case Management Capability.
Consistent Field Authoring Experience in App and Dev Studio
Discover how the property authoring Rule form in Dev Studio now mirrors the intuitive experience of field authoring in App Studio. This alignment enables seamless transitions between the two studios,…
Pre & Post Processing for Embedded Data
Discover how to add or edit embedded data using actions with full control. Apply pre/post processing for smarter interactions, validate entries instantly, and refresh forms dynamically. Perfect for…
Coachella Ticket App Part 5 - Coach and Agents
In the last video, you'll learn about how Pega Coach helps you stay informed, provides you with next-best-action recommendations, and our vision for Agent Experience coming in Infinity '25.
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