Conversation
Pegasystems Inc.
US
Last activity: 5 Dec 2025 16:12 EST
Agentic use cases - when is Pega a good fit, how do our other capabilities enrich, support or replace the need for agents
Determining when Agentic capabilities are a good fit is a process in and of itself. Agentic creativity is both a blessing and curse when it is used in todays solutions. HOw do we determine where to leverage capabilities while ensuring we don't forget about traditional AI and deterministic business rules. Attached is a framework that provides a strategic foundation for Financial Services Enterprises to accelerate digital transformation through appropriate artificial intelligence or business rules. By categorizing AI capabilities into key domains, it enables Financial Services Enterprises to identify, evaluate, and deploy solutions that integrate seamlessly with existing technology ecosystems. Each capability is designed to deliver measurable business value, support robust governance, and foster innovation across all lines of business. The inclusion of a detailed Pega capability matrix further demonstrates practical implementation pathways and differentiators, ensuring that decision-makers can align AI investments with organizational goals and regulatory requirements. How are you addressing this new technology landscape?