Pega Support

Your resource for finding answers across all Pega products and services. We're here to help!


Didn't find what you were looking for? Pega Developers are here to deliver the support you need. Ask a question and maybe even answer a few while you are here. 


Browse our library of solutions to customer-submitted Support Requests. Chances are we've provided a solution to your problem.


Check out 100+ videos created by our Support Engineers to help you troubleshoot the most common issues they see when working cases.

Explore the Developer Knowledge Share

Pega product experts and top community members are sharing their insights across various technical topics to help you succeed.

Pega Support Highlights

Ask the Expert

Upcoming Ask the Expert Sessions!

Every month we hold 2-week sessions where one of our Subject Matter Experts answer your questions! See what is on the schedule this year and share what topic(s) you'd like to have covered and we can work to get those experts for you!

Pega Digital Support, providing the world-class support you deserve! 

With a completely redesigned Pega Support homepage accessible through the new Pega Community site, users can now access all of our Digital Support offerings from a single, unified support hub.

Clapping audience

Pega Support Community Top 5 Participants - Q4 2018

Congratulations to our Top Participants in the Pega Support Community for the 4th Quarter of 2018! Thank you for all that you do to help other users with sharing your knowledge!

Still need assistance?

Post a question in the Pega Support Community to get the answers you need.

Latest Troubleshooting Videos

In this Global Client Support (GCS) video created by Ron Lee, you will learn how to obtain and use DB Query events in Tracer files to troubleshoot both the performance of and unexpected results from…
In this Global Client Support (GCS) video created by Uday Kumar Teegala, you will learn how to use the prpcUtils tool to uninstall (or rollback) a Hotfix when Designer Studio inaccessible.
In this Global Client Support (GCS) video created by Sravani Mojjada and Nishitha Chintala, you will learn how to debug dialog-related issues in Pega Customer Service Interaction Portal.
In this Global Client Support (GCS) video created by Mounica Mandaloju, you will learn how to troubleshoot OpenID Connect authentication service integration issues with the Pega Platform.
In this Global Client Support (GCS) video created by Bala Gangadha Tilak Cherukuri, you will learn debugging techniques to help identify which JavaScript methods are responsible for dynamically…
In this Global Client Support (GCS) video created by Bhuvana Mahalingam, you will learn how to troubleshoot and resolve an issue where labels or properties are not localized on your Mobile…

Latest Product How-To Videos

See how to quickly generate scorecard explanations in a strategy in this quick product how-to tutorial! 
By using the advanced reporting and statistical capabilities in Prediction Studio, you can interpret monitoring data and adjust predictive models to make them more accurate. …
In this Product How-To video, see how you can quickly create a decision funnel simulation test. 
See how it easy it is to explore text analytics using NLP in this short product how to! 
See how to quickly use text analytics to create cases in this short how-to video! 
See how easy it is to quickly unit test a when rule in this Pega product how-to video! 

Need to open a Support Request?

Visit My Support Portal

Submit a Support Request to Pega Support to report potential system issues or to request a hotfix.

Additional Resources