Pega Support

Your resource for finding answers across all Pega products and services. We're here to help!

Support Alerts


Didn't find what you were looking for? Pega Developers are here to deliver the support you need. Ask a question and maybe even answer a few while you are here. 


Browse our library of solutions to customer-submitted Support Requests. Chances are we've provided a solution to your problem.


Check out 100+ videos created by our Support Engineers to help you troubleshoot the most common issues they see when working cases.

Explore the Developer Knowledge Share

Pega product experts and top community members are sharing their insights across various technical topics to help you succeed.

Pega Support Highlights

Ask the Expert - Case Management with Arun Saruda

Ask the Expert - Case Management with Arun Saruda

Join this session to ask your questions on Case Management focusing on modelling case types through App Studio. Arun Sarada is all geared up to discuss and share. Are you?!

This Ask the Expert session is open to questions until 25th Oct.

Congratulations to our 2019 Top Participants!

2019 Pega Support Community Top Participants!

Congratulations to our Top Participants! Sharing knowledge was trending through the first half of 2019, specifically writing Developer Knowledge Share posts and helping each other with questions! Could you be one of our top participants in Q3?

2019 Upcoming Ask the Expert Sessions

New Ask the Expert Landing Page!

We created a brand new location for you to see all the past, present, and upcoming Ask the Expert sessions! Bookmark this page to keep up to date on all of our sessions! 

Still need assistance?

Post a question in the Pega Support Community to get the answers you need.

Latest Troubleshooting Videos

In this Global Client Support (GCS) video created by Rachit Agarwal, you will learn how to determine the location of the Cascading Style Sheets (CSS) which are not getting picked up.
In this Global Client Support (GCS) video created by Ron Lee, you will learn how to obtain and use DB Query events in Tracer files to troubleshoot both the performance of and unexpected results from…
In this Global Client Support (GCS) video created by Uday Kumar Teegala, you will learn how to use the prpcUtils tool to uninstall (or rollback) a Hotfix when Designer Studio inaccessible.

Latest Product How-To Videos

A field group is a named collection of related fields that can be reused across your application to easily allow users to view or modify the related fields. For example, a Product field group might…
In this low-code app factory video, learn how to ensure that work is done in a timely manner. Set a goal and deadline to send reminders, reassign or resolve overdue cases. Use different escalation…
Looking to rename your application? Start building your application right away! If you think of a better name for your application, quickly rename it at any time. Spend time on what matters most. See…

Need to open a Support Request?

Visit My Support Portal

Submit a Support Request to Pega Support to report potential system issues or to request a hotfix.