Pega Support

Your resource for finding answers across all Pega products and services. We're here to help!

Support Alerts


Build working relationships, ask questions, share unique experiences, and solve problems with the experts!


Browse our library of solutions to customer-submitted Support Cases. Chances are we've provided a solution to your problem.


Check out 100+ videos created by our Support Engineers to help you troubleshoot the most common issues they see when working cases.

Explore the Developer Knowledge Share

Pega product experts and top community members are sharing their insights across various technical topics to help you succeed.

Pega Support Highlights

New My Support Portal

New My Support Portal is now LIVE!

Global Client Support is excited to officially announce the launch of our new My Support Portal (MSP) application! The new MSP can be accessed via the Pega Community and at this URL: 

Check Out What Is New!
Pega Community Hackathon 2020

Pega Community Hackathon

We're in search of you, digital transformation innovators, and want to see how you can use Pega to innovate and give back.  So we're posing both a challenge and an opportunity: show off your innovation, creativity, & skills in a 6 week digital hackathon building with Pega focused on innovation and inspiration!

Start Hacking!
New Patch Naming Convention

Platform Patch Release Process

As many of you know, we have used a hotfix process over the years that provided individualized fixes for clients. With the release of Pega Infinity 8.1, we launched a new industry-standard “patch release” process thathas allowed us to deliver and maintain higher quality releases. 

Learn About Our Patch Release Process!

Still need assistance?

Post a question in the Pega Collaboration Center to get the answers you need.

Latest Troubleshooting Videos

In this Global Client Support (GCS) video created by Bala Gangadhar Tilak Cherukuri, you will learn how to use Chrome Overrides debugging technique in a Pega application to troubleshoot user…
In this Global Client Support (GCS) video created by Elisha Tanikonda, you will learn how to debug translation issues while importing to your Pega application using the Localization wizard.
In this Global Client Support (GCS) video created by Bala Gangadhar Tilak Cherukuri, you will learn how to troubleshoot when Android devices do not show up in ‘Remote Devices’ for Chrome USB…

Latest Product How-To Videos

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Need to open a Support Case?

Visit My Support Portal

Submit a Support Case to Pega Support to report potential system issues or to request a hotfix.