Pega Support

Your resource for finding answers across all Pega products and services. We're here to help!

Support Alerts

LET'S COLLABORATE

Build working relationships, ask questions, share unique experiences, and solve problems with the experts!

BROWSE OUR LIBRARY

Browse our library of solutions to customer-submitted Support Cases. Chances are we've provided a solution to your problem.

STEP BY STEP INSTRUCTIONS

Check out 100+ videos created by our Support Engineers to help you troubleshoot the most common issues they see when working cases.

Explore the Developer Knowledge Share

Pega product experts and top community members are sharing their insights across various technical topics to help you succeed.

Pega Support Highlights

New My Support Portal

New My Support Portal is now LIVE!

Global Client Support is excited to officially announce the launch of our new My Support Portal (MSP) application! The new MSP can be accessed via the Pega Community and at this URL: https://msp.pega.com 

Check Out What Is New!
Pega Community Hackathon 2020

Pega Community Hackathon

We're in search of you, digital transformation innovators, and want to see how you can use Pega to innovate and give back.  So we're posing both a challenge and an opportunity: show off your innovation, creativity, & skills in a 6 week digital hackathon building with Pega focused on innovation and inspiration!

Start Hacking!
New Patch Naming Convention

Platform Patch Release Process

As many of you know, we have used a hotfix process over the years that provided individualized fixes for clients. With the release of Pega Infinity 8.1, we launched a new industry-standard “patch release” process thathas allowed us to deliver and maintain higher quality releases. 

Learn About Our Patch Release Process!

Still need assistance?

Post a question in the Pega Collaboration Center to get the answers you need.

Latest Troubleshooting Videos

In this Global Client Support (GCS) video created by Rett Hean, you will learn about a technique you can use to trigger a data or delta sync on demand.
In this Global Client Support (GCS) video created by Krithigassree Sambamurthy, you will learn a troubleshooting technique that you can use to detect memory leaks caused by event listeners.
In this Global Client Support (GCS) video created by Elisha Tanikonda, you will learn about an API that you can run on the developer toolbar console to verify the network status when troubleshooting…

Latest Product How-To Videos

How to create a pick list field dynamic choice.
How to mark a relevant record as inactive.
How to package applications from App Studio.

Need to open a Support Case?

Visit My Support Portal

Submit a Support Case to Pega Support to report potential system issues or to request a hotfix.