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Ask the Expert - Pega Search

Open for Questions!

Ask the Expert

Do you have questions about Pega Search? Right now you can ask them in our Ask the Expert session with our Product Manager, Pawel Szadkowski! He'll be here for 2 weeks answering your questions about Pega Search & Reporting!

Session Dates: April 12 - April 23

 

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Pega ceases to publish product documentation in the form of help systems

Announcement!

Pega ceases to publish product documentation in the form of help systems

As part of our ongoing work to improve user experience with Pega product documentation, starting with Pega Platform 8.6 the help system will no longer be shipped with the product and published on the Pega Community - Online Help Systems webpage.

Instead, all Pega Platform product documentation for versions 8.6 and later will be available online on the Pega Platform product page.

Learn More About the Upcoming Changes!
Patches

Policy Updates

Pega software maintenance and extended support policy

Pegasystems, Inc. strongly encourages all clients to stay current on the latest minor release and patch of Pega Infinity because of important security and reliability improvements that are delivered with each new release. 

Learn More:

Pega software maintenance and extended support policy

Pega Infinity patch frequently asked questions

Pega Cloud proactive patch program frequently asked questions

Read the full article here!

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Latest Troubleshooting Videos

Enabling and using Query runner to troubleshoot database issues

Enabling and using Query runner to troubleshoot database issues

In this Global Client Support (GCS) video created by Atikant Sinha, you will learn how to save time by using Query runner to debug and troubleshoot database issues.

Overriding out-of-the-box templates (prconfig or content XML files) for Kubernetes deployment

Overriding out-of-the-box templates (prconfig or content XML files) for Kubernetes deployment

In this Global Client Support (GCS) video created by Hoyath Ali and Waseem Khan, you will learn how to override out-of-the-box templates (prconfig or content XML files) for Kubernetes deployment.

Debugging issue where Interaction not auto-launching when call is paced to a CSR

Debugging issue where Interaction not auto-launching when call is paced to a CSR

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…

Latest Product How-To Videos

How to add alternate stages to case types in App Studio

How to add alternate stages to case types in App Studio

In this product how-to video, learn how easy it is to add an alternate stage to a case type within App studio. 

How to add a relevant record

How to add a relevant record

See how quick and simple it can be to add a relevant record in this product how-to video!

How to create a pick list field dynamic choice

How to create a pick list field dynamic choice

Creating a pick list field was never more simple in this product how-to video! 

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