Pega Support

Your resource for finding answers across all Pega products and services. We're here to help!

ASK A QUESTION

Didn't find what you were looking for? Pega Developers are here to deliver the support you need. Ask a question and maybe even answer a few while you are here. 

BROWSE OUR LIBRARY

Browse our library of solutions to customer-submitted Support Requests. Chances are we've provided a solution to your problem.

STEP BY STEP INSTRUCTIONS

Check out 100+ videos created by our Support Engineers to help you troubleshoot the most common issues they see when working cases.

Explore the Developer Knowledge Share

Pega product experts and top community members are sharing their insights across various technical topics to help you succeed.

Pega Support Highlights

Pega Digital Support, providing the world-class support you deserve! 

With a completely redesigned Pega Support homepage accessible through the new Pega Community site, users can now access all of our Digital Support offerings from a single, unified support hub.

My Pega Cloud Self-Service Portal

Attention Cloud Users!

Did you know that you can use My Pega Cloud Self-Service Portal to download logs and restart your environments?

Clapping audience

PSC Top 5 Participants - Q2 2018

Congratulations to our Q2 Top Participants in the Pega Support Community! These individuals are continuously providing quality content, whether it be asking questions and continuing the conversation until they get the help they need or they're looking for posts to help out on with their knowledge. Either way, we appreciate each and every one of you!

Still need assistance?

Post a question in the Pega Support Community to get the answers you need.

Latest Troubleshooting Videos

In this Global Customer Support (GCS) video created by Abhishek Kumar and Shreshta Vinayak, you will learn how to troubleshoot an issue where menus and sub-menus do not work as expected when accessed…
In this Global Customer Support (GCS) video created by Laura Al-Richane, Piotr Bak and Jakub Stando, you will learn how to use the Cluster Management functionality in Pega 7.4 to analyze and…
In this Global Customer Support (GCS) video created by Rett Hean, you will learn techniques to capture and analyze data to help identify and diagnose potential client-side memory leaks.
In this Global Customer Support (GCS) video created by Pranathi Chennuru, you will learn how to troubleshoot a scenario where the report definition configured in a framework class is executed in the…
In this second of two Global Customer Support (GCS) videos created by Ajay Rangarh and Pawan Narain Singh, you will learn some additional tips to troubleshoot and resolve common global search and…
In this first of two Global Customer Support (GCS) videos created by Ajay Rangarh and Pawan Narain Singh, you will learn how to troubleshoot and resolve common global search and reindexing issues. …

Latest Product How-To Videos

See how quick and easy it is to change your primary email address in My Profile. 
Learn more: "Enhancing customer experience in the web channel" Tell me about identity matching   This lesson will explain what identity matching is and how it can help improve both…
See how easy it is to quickly unit test a when rule in this Pega product how-to video! 
See how quick and easy it is to add the Pega Community to your home screen using iOS. 
See how to create a business hierarchy in this product how-to video! 
Learn how to add sprints to your team in this quick product how-to! 

Need to open a Support Request?

Visit My Support Portal

Submit a Support Request to Pega Support to report potential system issues or to request a hotfix.

Additional Resources