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Pega Support Highlights

Pega software maintenance and extended support policy

Pega software maintenance and extended support policy

Pegasystems, Inc. strongly encourages all clients to stay current on the latest minor release and patch of Pega Infinity because of important security and reliability improvements that are delivered with each new release. 

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Pega software maintenance and extended support policy

Pega Infinity patch frequently asked questions

Pega Cloud proactive patch program frequently asked questions

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My Support Portal Usability Survey

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Adobe Flash Player Deprecation End of Year 2020

Adobe Flash Player Deprecation End of Year 2020

Adobe ® is planning to stop updating and distributing Flash ® Player at the end of 2020. This article expands upon the Pega Collaboration Center Discussion Saying goodbye to Flash in Chrome.

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Latest Troubleshooting Videos

In this Global Client Support (GCS) video created by Hoyath Ali and Waseem Khan, you will learn how to override out-of-the-box templates (prconfig or content XML files) for Kubernetes deployment.
In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…
In this Global Client Support (GCS) video created by Praveen Palagani, you will learn how to debug a rule resolution issue observed during customization of logout screen.

Latest Product How-To Videos

  How to add alternate stages to case types in App Studio
How to add a relevant record
How to create a pick list field dynamic choice.

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