Hi,

We have a requirement to open an existing case in perform mode within the context of an Interaction. For this we have enabled a link in one of the Customer Interaction 360 Tab which uses CSLinkControl to open an existing case within the context of the interaction. It correctly opens the case within the context but in read-only mode with assignment link and users have to click Go button to perform the assignment. So we would like to know -

1) Is there a way to open the case in perform mode using CSLinkControl custom component ?

2)Is there any other similar custom component available in Pega Costellation library that uses the method  - openAssignment(assignmentID, className, options) to launch the case within the interaction context in perform mode.

We are using - Pega Customer Service (Constellation) '24.2.2. Any guidance provided would be really helpful.