Pega Cloud

Providing industry-leading infrastructure, enterprise-grade services, and operational excellence for Pega Platform and strategic application solutions in the cloud.

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Realize a faster time-to-value for your Pega investments and take advantage of the complete range of Pega Cloud services, from development and testing sandbox environments to fully-managed production environments.

Pega Cloud support and help resources
Pega Cloud Service Catalog
Pega Cloud Service Catalog HIPAA edition
Customer-managed cloud (Cloud choice)

Administering Pega Cloud environments is easy.

You can use the My Pega Cloud self-service portal to restart an environment and download selected log files from an environment without filing support requests.

Availability, resiliency, and backup

Pega Cloud provides services that are available to customers and their end users 24 x 7 x 365. Pega services are delivered so that there is built-in continuity and data replication to meet service level agreements. Deployment is across multiple availability zones within a geographical region to protect against zone faults and localized service disruption.

Pega Cloud Services provides various levels of backup and redundancy for customer data to ensure full recovery of environments in the event of service disruption or failure.

Availability and resiliency

Change management

Software upgrade for Pega Platform and the suite of CRM applications

Application release management in Pega Platform

Data backup and recovery

Disaster recovery

Incident response and management

Service-level agreement

Support services

Data management

Pega Cloud provides support for application data tier configuration changes not enabled on Pega Platform.

Business Information Exchange (BIX) for Pega Cloud lets you extract Pega Platform application data from your Pega Cloud application to your customer-provided site.

Data management services

Database maintenance

Landing pages for tuning and maintaining databases

Editing administrator privileges for importing archives with schema changes

Cloud File Storage

Monitoring

Pega Cloud Operations monitors for infrastructure component issues and failures, system performance degradation, and resource usage issues, and proactively responds to infrastructure alerts to remediate issues. Proactive database monitoring and tuning is also available to support availability and performance. Customers manage application health by using self-service access to Pega Predictive Diagnostic Cloud (PDC), the System Management Application (SMA), and the last 30 days of application logs.

My Pega Cloud customer self-service portal

Accessing server logs on Pega Cloud by using Kibana

Monitoring the health of your applications running in Pega Cloud

Pega Predictive Diagnostic Cloud

Networking and integration

Your Pega Cloud Services environments are deployed into a dedicated virtual private cloud (VPC) to ensure isolated and secure networking, as well as the ability to implement changes without affecting other customers.

Most applications require access to data and information that are provided by another system, or they need to respond to requests from other systems for data or computations. In Pega Cloud, the approaches, technologies, and facilities that support such information exchange are collectively known as integration. Integration includes services that provide information from your application running in Pega Cloud to your enterprise system requests and connectors that enable your application running Pega Cloud to receive information from your enterprise systems.

Integration in your Pega Cloud environment

Connecting to REST and SOAP services

Configuring enterprise messaging by using IBM MQ

Pega Cloud SFTP Service

Pega Cloud VPN service

Pega Cloud networking

Pega Web Mashup on Pega Cloud

Configuring Amazon Web Services (AWS) Direct Connect in your Pega Cloud virtual private cloud

Requesting a custom domain name for applications hosted on Pega Cloud

Requesting a virtual private cloud (VPC) peering connection

Security

Pega Cloud Services provides a secure and robust infrastructure environment for Pega PlatformTM and Strategic Applications that achieves high levels of security and data integrity. Pega Cloud Services provides host-based virus protection, continuous security monitoring, vulnerability and security management of Pega Cloud-delivered environments, customer-specific encryption of data at rest, and sandbox environments that can be hibernated to block threats and conserve energy. Pega Cloud Services' dedicated security team manages compliance, security monitoring, and security event response.

Various access types to the Pega Cloud environment govern the level of access, determining which features are available and which Pega Cloud environment (development or test, pre-production, and production) can be accessed.

Data-at-rest encryption

Security testing policy

Security standards

Customer access to Pega Cloud environments

Pega Cloud layered Distributed Denial of Service protection

Pega Cloud Security Overview

Release notes

Use these release notes to learn about the latest services and enhancements available to your environments. Pega provides the latest generally available functionality including:

  • The latest Pega Platform and Pega industry application releases or critical updates
  • New Pega Cloud Services services
  • Enhancements to existing and documented Pega Cloud Services offerings.

2018 Third Quarter:

New services

Pega Cloud SFTP Service

Enhancements

Streamlined Pega Cloud upgrade for Pega Platform and the suite of CRM applications

Additional resources in Pega Cloud Services sandbox offerings

Support for Data streaming service for Pega Cloud Marketing 7.4 applications

2018 Second Quarter:

New services

Deployment Manager on Pega Cloud

Enhancements

New My Pega Cloud portal with enhanced functionality available

2018 First Quarter:

New services

Pega Cloud File Storage service

Enhancements

Improvements to support Kibana log viewing

2017 Fourth Quarter:

Enhancements

Support for Java 8
Support for London and Ohio as deployment regions

2017 Third Quarter:

Enhancements

Support for Canada as a deployment region

2017 Second Quarter:

Enhancements

Custom domain names in Pega Cloud
Virtual private cloud (VPC) peering connection support

2016 Second Quarter:

Services

Support for Amazon Web Services Direct Connect
VPN backup for Amazon Web Services Direct Connect

Every update includes the latest infrastructure and security patching to maintain the highest security and performance standards.

Pega tests each update to ensure it will not interfere with your production applications. In addition to industry compliant integration testing methods, Pega always applies each update to internal industry cloud applications prior to the generally available release.

Each update is applied to your Pega Cloud services when it is generally available, during scheduled maintenance windows. For more details about how Pega Cloud delivers updates across environments, see Change Management Pega Cloud.

To view and download a PDF version, click Latest release notes

You can review terminology in the Pega Cloud glossary.

Training and Support

Training

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Support

Get the help you need

Search support articles, community posts, and open support requests.

Video Library

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