Pega Cloud

Providing industry-leading infrastructure, enterprise-grade services, and operational excellence for Pega Platform and strategic application solutions in the cloud.

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Realize a faster time-to-value for your Pega investments and take advantage of the complete range of Pega Cloud services, from development and testing sandbox environments to fully-managed production environments.

Pega Cloud support and help resources

Pega Cloud Service Catalog

Pega Cloud Service Catalog HIPAA edition

Customer-managed cloud (Cloud choice)

Availability, resiliency, and backup

Pega Cloud provides services that are available to customers and their end users 24 x 7 x 365. Pega services are delivered so that there is built-in continuity and data replication to meet service level agreements. Deployment is across multiple availability zones within a geographical region to protect against zone faults and localized service disruption.

Pega Cloud Production Services provides various levels of backup and redundancy for customer data to ensure full recovery of environments in the event of service disruption or failure.

Availability and resiliency
Change management
Application release management in Pega Platform
Data backup and recovery
Disaster recovery
Incident response and management
Service-level agreement
Support services

Data management

Pega Cloud provides support for application data tier configuration changes not enabled on Pega Platform.

Business Information Exchange (BIX) for Pega Cloud lets you extract Pega Platform application data from your Pega Cloud application to your customer-provided site.

Data management services
Database maintenance
Landing pages for tuning and maintaining databases
Editing administrator privileges for importing archives with schema changes
Cloud File Storage


Pega Cloud Operations monitors for infrastructure component issues and failures, system performance degradation, and resource usage issues, and proactively responds to infrastructure alerts to remediate issues. Proactive database monitoring and tuning is also available to support availability and performance. Customers manage application health by using self-service access to Pega Predictive Diagnostic Cloud (PDC), the System Management Application (SMA), and the last 30 days of application logs.

Accessing server logs on Pega Cloud by using Kibana
Monitoring the health of your Pega Cloud-delivered applications
Enhanced System Management Application (SMA) for Pega Cloud
Pega Predictive Diagnostic Cloud

Networking and integration

Each customer's Pega Cloud service is deployed into a dedicated virtual private cloud (VPC) to ensure isolated and secure networking, as well as the ability to implement changes without affecting other customers.

Most applications require access to data and information that are provided by another system, or they need to respond to requests from other systems for data or computations. In Pega Cloud, the approaches, technologies, and facilities that support such information exchange are collectively known as integration. Integration includes services that provide information from your Pega Cloud application to external system requests and connectors that enable your Pega Cloud application to request information from external systems.

Integration in your Pega Cloud environment
Connecting to REST and SOAP services
Configuring enterprise messaging by using IBM MQ
Pega Cloud VPN service
Pega Cloud networking
Pega Web Mashup on Pega Cloud
Configuring Amazon Web Services (AWS) Direct Connect in your Pega Cloud virtual private cloud
Requesting a custom domain name for applications hosted on Pega Cloud
Requesting a virtual private cloud (VPC) peering connection


Pega Cloud provides a secure and robust infrastructure environment for Pega Platform and Strategic Applications that achieves high levels of security and data integrity. The Pega Cloud provides host-based virus protection, continuous security monitoring, vulnerability and security management of Pega Cloud-delivered environments, customer-specific encryption of data at rest, and sandbox environments that can be hibernated to block threats and conserve energy. Pega Cloud's dedicated security team manages compliance, security monitoring, and security event response.

Various access types to the Pega Cloud environment govern the level of access, determining which features are available and which Pega Cloud environment (development or test, pre-production, and production) can be accessed.

Data-at-rest encryption
Security testing policy
Security standards
Customer access to Pega Cloud environments
Pega Cloud layered Distributed Denial of Service protection
Pega Cloud Security Overview

Release notes

Use these release notes to learn about the latest services and enhancements available to your environments. Pega provides the latest generally available functionality including:

  • The latest Pega Platform and Pega industry application releases or critical updates
  • New services
  • Enhancements to existing and documented Pega Cloud offerings.

2018 Third Quarter:


Support for Data streaming service for Pega Cloud Marketing 7.4 applications

2018 Second Quarter:

New services

Deployment Manager on Pega Cloud


New My Pega Cloud portal with enhanced functionality available

2018 First Quarter:

New services

Pega Cloud File Storage service


Improvements to support Kibana log viewing

2017 Fourth Quarter:


Support for Java 8
Support for London and Ohio as deployment regions

2017 Third Quarter:


Support for Canada as a deployment region

2017 Second Quarter:


Custom domain names in Pega Cloud
Virtual private cloud (VPC) peering connection support

2016 Second Quarter:


Support for Amazon Web Services Direct Connect
VPN backup for Amazon Web Services Direct Connect

Every update includes the latest infrastructure and security patching to maintain the highest security and performance standards.

Pega tests each update to ensure it will not interfere with your production applications. In addition to industry compliant integration testing methods, Pega always applies each update to internal industry cloud applications prior to the generally available release.

Each update is applied to your Pega Cloud services when it is generally available, during scheduled maintenance windows. For more details about how Pega Cloud delivers updates across environments, see Change Management Pega Cloud.

To view and download a PDF version, click Latest release notes

You can review terminology in the Pega Cloud glossary.

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