What's New in
Pega Platform
Start your digital transformation journey today with the latest Pega Platform™ release. Find an outcome. Streamline the process. Make it better and deliver value to your customers, fast.
Browse our latest release features:
Application Development • Case Management • Cloud Choice • Conversational Channels • Data Management and Integration • Decision ManagementDevOps and Automated Testing • Engine • Mobility • Offline Support • Reporting • Robotic Automation • Security • System Administration • User Interface
Application Development
Build applications quickly by reusing functionality, tracking project status, and working with tools that are relevant to your role.
Case Management
Enhance resolution of cases by collaborating with other users, managing tasks effectively, and providing meaningful documents.
- Meet deadlines more efficiently with Pulse tasks (8.2)
- Communicate more efficiently in spaces with pin enhancements (8.2)
- Configure Augmented SLA settings in App Studio (8.2)
- Create personalized and comprehensive survey questions by reusing properties (8.2)
- Improve collaboration by using subspaces (8.2)
- Provide meaningful and relevant content with new document features (8.2)
- Visualize, track, and manage tasks from the board view (8.2)
- Improve performance by archiving inactive cases
- Resolve cases more effectively with shared documents
- Design cases more quickly
- Create more effective surveys
- Discuss specific topics with relevant users by joining spaces
- Send important case updates to case participants
- Personalize collaboration with private messages
- Enforce service-level agreements with automated email notifications
- Communicate more efficiently on mobile devices
Cloud Choice
Take advantage of the latest Pega Cloud Services or client-managed cloud innovations.
- Implement large-scale Pega Marketing application with Pega Cloud Services (8.2)
- Leverage Kubernetes orchestration for Pega Platform deployments (8.2)
- Upgrade your CRM solution software with a newly automated process
- Use improved self-service capabilities in the My Pega Cloud portal
- Perform secure file transfers with the Pega Cloud SFTP Service
Conversational Channels
Use new Pega Intelligent Virtual Assistant™ (IVA) features to reduce time, improve efficiency, and increase the system’s responsiveness to users.
- Manage and communicate more easily in IVA for Email (8.2)
- Test and build a chatbot from the preview console (8.2)
- Trigger multiple actions during email intelligent routing (8.2)
- Use rich user interface controls in IVA for Web Chatbot (8.2)
- Train entity models with a single click
- Take advantage of new Email Manager portal
- Avoid redundant cases by detecting duplicates during email triaging
- Speed up email triaging by mapping data to a business case
- View enhanced text analysis results during email triaging
- Employ more intelligent routing criteria
- Create cases faster with data extracted from emails
Data Management and Integration
Use new App Studio features for the data model to view all the business objects, data views, object dependencies, and external systems in a single location. Benefit from drag-and-drop functionality to connect data sources to data views, without needing technical knowledge of the integration.
- Source attachments from file storage repositories (8.2)
- Configure REST connectors with improved URL offerings (8.2)
- Integrate with services by using the PATCH method (8.2)
- Improve Service REST processing using lightweight clipboard mode (8.2)
- POST method support added to Integration Designer (8.2)
- Authenticate with OAuth 2.0 in Integration Designer (8.2)
- Explore your data and integration assets with Integration Designer
- Understand how your data and integration assets are sourced
- Create data types sourced from the Pega database
- Create data types from REST endpoints
- Define your data type from a REST response
- Map REST responses to your data types with visual drag-and-drop
- Visualize data type relationships
- Replace or update existing sources for a data type
- Manage integration settings across environments
- Configure data pages to source information from automations
- Reduce complexity and activity dependencies with automations
Decision Management
Improve the transparency of decisions, enhance your understanding of decisioning components, and optimize their performance with the latest Decision Management improvements.
- Improve prediction accuracy by monitoring predictive models (8.2)
- Interpret the decision funnel with simulation tests (8.2)
- Review the lifecycle events of data flow runs (8.2)
- Experience optimized decision strategy performance (8.2)
- Evaluate event strategies through test runs (8.2)
- Generate scorecard explanations (8.2)
- Configure enhanced File data sets (8.2)
- Build machine-learning models in Prediction Studio
- Create taxonomies more efficiently
- Extract meaningful summaries from text
- Configure managed data flow runs
- Benefit from improved decision strategies and test runs
- Connect to remote repositiories through File data sets
- Add predictors based on Interaction History
- Comply with customer data management regulations
DevOps and Automated Testing
Speed up and manage your deployments with new Deployment Manager features and Automated Testing capabilities. Quickly access Deployment Manager features with a more intuitive design or use trend charts and additional metrics to better visualize application quality.
- Improve your experience with creating and cleaning test data for automated tests (8.2)
- Improve your application quality by monitoring test coverage metrics (8.2)
- Monitor application quality in real time by using the REST API to fetch quality metrics (8.2)
- Clean up Pega unit test cases that use inactive or deleted rules (8.2)
- Manage your deployments in a dedicated portal (8.2)
- Improve user access to Deployment Manager (8.2)
- Configure notifications in Deployment Manager (8.2)
- Manage your artifacts by using custom repositories (8.2)
- Get test coverage from multiple testing sessions
- Use trend charts to visualize application quality and view more metrics
- Organize Pega unit tests with nested test suites
- Create UI-based tests with automated scenario testing
- Quickly access Deployment Manager features with an intuitive design
- Easily configure Deployment Manager pipelines with a simplified setup
- Deploy with confidence by enforcing quality metrics
- Manage aged application updates in Deployment Manager
- Diagnose pipelines and view troubleshooting information
- Run Pega unit tests for a suite or an access group
- Run Pega unit tests on a branch in Deployment Manager
Engine
Discover large amounts of data in your application faster with improved work processing throughput and scaling, and enhancements to background processing, indexing, and reporting.
- Improve editable data page performance using high-throughput mode (8.2)
- Increase search index performance using a queue processor (8.2)
- Enhance report performance with new Elasticsearch features (8.2)
- Improve reporting performance by configuring Elasticsearch indexing
- Monitor background processing efficiently with Job Scheduler
- Meet highly challenging background processing requirements
- Debug applications more efficiently by grouping loggers
- Improve application performance by configuring your own node types
Mobility
Use several new features to create a custom mobile app and improve its usability, responsiveness, and security.
- Improve user experience with Pega Infinity Mobile Client (8.2)
- Configure, brand and build custom mobile apps with the redesigned Mobile Channel (8.2)
- Build secure custom mobile apps with the OAuth 2.0 framework (8.2)
- Search faster on mobile with a native search gadget
- Secure custom mobile apps by using single sign-on
- Protect a custom mobile app with a device lock
- Build multiple custom mobile apps for a single application
Offline Support
Benefit from important updates to offline-enabled applications that help in their performance, troubleshooting, and reliability aspects.
- Run your offline-enabled applications in a fully functional Windows client (8.2)
- Reduce implementation time with offline support for when rules
- Improve application performance with offline enhancements
- Improve handling of data synchronization requests
- Develop offline-enabled applications with fewer restrictions
- Troubleshoot offline-enabled applications in a browser
Reporting
Discover and navigate through reports easier than ever before with an improved Report Browser, gain better insight with new chart types, and improve chart presentation with more display options.
Robotic Automation
Create robots to do your work for you. Now you have even more powerful tools that you can use to build robots that do your work for you, with or without user interaction.
- Integrate Robotic Automations into your application with the Connect Robot rule (8.2)
- Extract content from image-based files
- Screen scrape Windows applications
- Modify Excel files without Excel
- Automate within Excel by using additional methods
- Build your own UI connectors
- Automate Mozilla Firefox
- Add support for Federal Information Processing Standards (FIPS)
Security
Increase the security of your applications with new features for authentication services and deserialization protection.
- Configure platform authentication with the basic credentials authentication service type (8.2)
- Transition sessions from unauthenticated to authenticated (8.2)
- Create single sign-on authentication services from App Studio (8.2)
- Protect against insecure deserialization (8.2)
- Process personal client data securely with client-based access control
- Authorize applications with the OAuth 2.0 authorization code grant type
- Improve your system security by regenerating the master key
- Enhance keystore maintenance by using dynamic data
System Administration
Take advantage of Pega Platform’s new system administration capabilities that add support for additional platforms and offer an improved upgrade experience.
User Interface
Make your user interface (UI) exceptional with new capabilities for both citizen and front-end developers. Develop UIs in App Studio, use record-based and play-based scenario testing, and enjoy improved performance through technology and reduced markup.
- Manage Test ID access with an access group role (8.2)
- Improve design consistency with UI-Kit 13 (8.2)
- Increase UI authoring capabilities in App Studio (8.2)
- Include region headers on forms (8.2)
- Use application guardrails that require justification (8.2)
- Display work items and harnesses in the lightweight AJAX Container
- Increase control over data presentation by personalizing table views
- Create UI-based tests with automated scenario testing
- Find and fix issues by using the Accessibility Inspector
- New capabilities for front-end developers
- New capabilities for editing user interfaces in App Studio
- Improve design consistency with UI-Kit 12