Pega Marketplace

Alert and Investigation Management

Streamline investigations with a view of customer alerts, furthering end-to-end efficiencies, reducing costs, mitigating risk and securing accurate decisions.

By using or submitting listings via the Pega Marketplace, you agree to our Terms of Use.

Overview

This Pega Marketplace listing includes optional functionality that may utilize Pega GenAI™. Should you wish to utilize any Pega GenAI™ functionality, additional subscription terms and an appropriate license will be required.

Financial Crime is rising at an unprecedented rate and financial institutions continue to try to fight back. Suspicious activity must be investigated and reported to the relevant authorities in specific formats, within tight timelines. Failure to do so will lead to escalating fines, damage to brand reputation, or even the closure of the institution.

With multiple systems generating a wide range of Alerts related to financial crimes, Alerts of different types must be handled by the appropriate staff, using differing processes and timelines. The required data is distributed across multiple systems of record, and commonly without any unified customer view.

It is an almost impossible challenge to manage all this complexity efficiently, resulting in delays and high manual costs. Pega Alert and Investigation Management accelerator offers a powerful and adaptable solution for institutions to safeguard against the risks and impacts of financial crime.

Key Features

Built on the Pega Platform and Common Application, and enhanced by the Constellation design system, this accelerator seamlessly processes a wide range of alerts and investigations across Anti-Money Laundering (AML), Fraud, and Sanctions. With its flexible architecture, it ensures rapid, efficient, and compliant management of complex financial crime cases. Pega Alert and Investigation Management helps financial institutions in the following ways:

Automated Alert Management: Alerts from multiple monitoring systems are automatically received, verified, and dispatched using the Common Application’s Event-Driven Architecture, ensuring timely and accurate response.
Optimized Task Assignment: The automated Alert Intake process, in conjunction with Get Net Work, ensures that alerts are routed to the appropriate teams and investigators based on the complexity, skillset, and urgency of the issue.
Streamlined Investigation Insights: Investigators can quickly derive actionable insights from core investigation data and relationships with the Common Application’s Relationship Visualizer, simplifying data analysis and decision-making.
Centralized Subject Information: The Subject Profile provides investigators with a consolidated view of all available data from multiple Systems of Record, allowing for easy access to critical information about each subject.
Enhanced Task Relevance: The system drives high efficiency by automatically generating only the necessary research tasks and questions for each subject, ensuring focus on the most pertinent issues.
Accelerated Case Closure: Investigation finalization is expedited with a draft narrative generated by Pega GenAI, reducing the time and effort required to complete reports and documentation.
Simplified Regulatory Reporting: The system facilitates the preparation of regulatory Suspicious Activity Reports (SARs) by leveraging the GoAML format as a standard template, easing compliance and reporting processes.