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Alert and Investigation Management

Intelligently triage, investigate and report suspicious activities related to Financial Crimes, using the power of Pega.

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Overview

Financial Crime is rising at an unprecedented rate and financial institutions continue to try to fight back. Suspicious activity must be investigated and reported to the relevant authorities in specific formats, within tight timelines. Failure to do so will lead to escalating fines, damage to brand reputation, or even the closure of the institution.

With multiple systems generating a wide range of Alerts related to financial crimes, Alerts of different types must be handled by the appropriate staff, using differing processes and timelines. The required data is distributed across multiple systems of record, and commonly without any unified customer view. 

It is an almost impossible challenge to manage all this complexity efficiently, resulting in delays and high manual costs. Built on the Pega Foundation for Financial Services (PFFS), Pega’s AIM accelerator helps financial institutions develop tools for managing alerts and investigations.

Key Features

Built on the Pega Foundation for Financial Services (PFFS), Pega’s AIM accelerator helps financial institutions in the following ways: 

  • A single system to streamline the management of complex alerts and corresponding investigations. 
  • A 360-degree profile for each Subject under investigation, with the ability to consolidate data from multiple SORs into one view.  
  • Automatically routes the work to the right teams based on complexity, skills and urgency. 
  • Automatically enriches and displays key data for the investigators without losing context. 
  • Reduces manual work and prevents late submissions of suspicious activity reports to regulators and law enforcement with managed SLAs and escalations.

Resources

Accelerator Guide

logo

Version

1

Compatible with

Pega Platform '23 Pega Foundation for Financial Services

Product Owner

Andrew Leigh

Last updated

September 12, 2023

Product Capability

Case Management Cloud Services Data Integration Enterprise Application Development User Experience

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