Pega Marketplace Terms of Use
Pega Marketplace
ADK Operator Maintenance
Simplify Operator Administration
By using or submitting listings via the Pega Marketplace, you agree to our Terms of Use.
Overview
The operator maintenance component provides a security and configuration driven approach to allow your business users to find and maintain operator information in a deliberate and controlled fashion. It features an operator maintenance portal landing page where users can search for operators (if permitted) or update their own operator information to the extent allowed for that particular access group. The component also includes a bulk update case type that can be used to search and select operators to apply bulk updates for manager assignment, work basket assignment, work group assignment, skill assignment and more.
Key Features
- Security Driven portal providing users the ability to view and modify their operator configuration
- Provides multiple means of searching for operators
- Bulk update case type
- Ability to define groupings for skills to simplify skill assignment
- Ability to select which work queues to make visible for user selection within an application
- Ability to select which work groups to make visible for user selection within an applications
- Update and searching capabilities are tied to access roles so you can choose exactly how you want the component to work for a particular access group
- Resets workgroup based dashboard views when workgroups are updated
- Documentation includes a security matrix spreadsheet to help with planning access role assignment
- Supports Theme cosmos and UI Kit.
Resources
Version
Compatible with
Pega Platform 8.5 8.6 8.7 8.8 '23 '24.1Support
Product Owner
Chris BooneLast updated
July 30, 2024Product Capability
Enterprise Application Development Low-Code App Development User Experience