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Pega Marketplace Terms of Use

ADK Operator Maintenance

Simplify Operator Administration

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Overview

The operator maintenance component provides a security and configuration driven approach to allow your business users to find and maintain operator information in a deliberate and controlled fashion. It features an operator maintenance portal landing page where users can search for operators (if permitted) or update their own operator information to the extent allowed for that particular access group. The component also includes a bulk update case type that can be used to search and select operators to apply bulk updates for manager assignment, work basket assignment, work group assignment, skill assignment and more.

Key Features

  • Security Driven portal providing users the ability to view and modify their operator configuration
  • Provides multiple means of searching for operators
  • Bulk update case type
  • Ability to define groupings for skills to simplify skill assignment
  • Ability to select which work queues to make visible for user selection within an application
  • Ability to select which work groups to make visible for user selection within an applications
  • Update and searching capabilities are tied to access roles so you can choose exactly how you want the component to work for a particular access group
  • Resets workgroup based dashboard views when workgroups are updated
  • Documentation includes a security matrix spreadsheet to help with planning access role assignment
  • Supports Theme cosmos and UI Kit.

Resources

logo

Version

01.04.02

Compatible with

Pega Platform 8.5 8.6 8.7 8.8 '23 '24.1

Support

Pega Accelerated Delivery Kit

Product Owner

Chris Boone

Last updated

July 30, 2024

Product Capability

Enterprise Application Development Low-Code App Development User Experience
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