Pega Marketplace
ConstellaKit for Customer Service
Accelerate your Customer Service migration to Pega Constellation with ease. Automate, streamline, and lead the market with faster, smarter deployment!
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Overview
ConstellaKit for CS is here to kickstart your Customer Service migration process from UIKit / Theme-Cosmos to Pega Infinity v24 Constellation, with a user-friendly, guided and intelligent technology wizard which allows you to not only identify the dialogs, intent tasks and intent when rules in your UIKit application but also helps you to automatically migrate them into the new data model.
Effortless Transition: 100% automation to identify and migrate dialogs, intent tasks, and intent rules from existing UIKit application to the new Constellation data model. It also helps platform rules to be Constellation compliant.
Streamlined Automation: 20% reduction of manual effort with automated conversion tools, minimizing errors to reduce time.
Enhanced Efficiency: Outlining all the checkpoints, prompting architects to pick and choose which rule needs to be migrated and which need not be, in a guided screen flow manner.
Key Features
- Migrate dialogs to Constellation data model comprising of Guidance
- Migrate Intent Tasks to LDM Interaction Task Category so as to make them available in Service Cases
- Assign visibility when conditions in Interaction Task Category by automatically converting Intent When conditions
Partner Name
Maantic
Tags
- Pega Version compatibility: Pega Platform '24.2 '24.1 '24 '23
- Geography: Americas Asia Pacific EMEA
Offering Type
Component