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Pega Marketplace
Customer Service Connector for Pega Process Fabric Hub
Fetching the assignments, work queues, cases, and operator’s data from Pega Process Fabric Hub.
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Overview
The Customer Service Process Fabric Hub connector handles additional mapping for required attributes of assignments and cases from remote applications to Pega Process Fabric Hub. It supports fetching the assignments, work queues, cases, and operator’s data from Pega Process Fabric Hub and is leveraged in various widgets across the remote applications to provide a consistent user experience when working remote cases and assignments in the Customer Service Constellation desktop.
Key Features
- Publish assignments and cases additional mappings to Pega Process Fabric Hub.
- Fetch the published assignments and cases data to Remote applications.
- Fetched assignments and cases are shown as unified data in Recent Cases , Work List and Work Queue widgets.
Version
24.2
Compatible with
Pega Platform '24.2 Pega Customer ServiceProduct Owner
Kavya ALast updated
November 1, 2024Product Capability
Case Management