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Pega Marketplace Terms of Use

EmailBots with GenAI

This component enables customers to use Email Bot functionalities integrated with Pega GenAI. 

By using or submitting listings via the Pega Marketplace, you agree to our Terms of Use.


This Pega Marketplace listing includes optional functionality that may utilize Pega GenAI™.  Should you wish to utilize any Pega GenAI™ functionality, additional subscription terms and an appropriate license will be required.

The Email Bot feature is enhanced with the integration of Pega GenAI, offering customers an improved user experience and increased automation. This component enables efficient configuration of the Email Channel as well as the email functionalities of Interaction Portal and Pega Email Manager in Constellation.

Key Features

  • Provision to suggest reply using AI in runtime on email interactions in C11N. 
  • Provision to do tone analysis and rephrase the email on email interactions in C11N.
  • Provision to generate and translate suggested reply templates on email channel using AI.
  • Provision to generate training data on email channel using AI.

Available Versions

Email Bots with GenAI Compatible Pega Versions
Version '24.1 (Download) Pega Platform '24.1
Version '23.1.2 (Download) Pega Platform '23.1.2
Version '23 (Download) Pega Platform '23


User Guide




Compatible with

Pega Platform '23 '23.1.2 '24.1

Product Owner

Soundarya Pulugurtha

Last updated

April 30, 2024

Product Capability

Conversational Channels
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