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Pega-WhatsApp Advanced Features Component

Boost customer service efficiency by leveraging WhatsApp and Pega's digital messaging capabilities

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WhatsApp is a powerful platform for customer service, and many companies are leveraging it to enhance their customer experiences. This component can be used to implement messaging capabilities, and also for sending confirmation documents/invoices directly to customer's WhatsApp during live interaction. Advanced features like picker controls are also supported for better user experience. Here are few customer journeys where this can be utilized are: 1. Order Status Notifications 2. Managing Bookings and Reservations 3. Sales Process Support

Key Features

  • Digital messaging
  • Sending system generated documents via messages
  • Picker controls for better user experience


=Maantic Inc.

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