PGP Customer Service Integration

PGP customers have found it challenging to integrate PGP with Customer Service in manner that enables the best of both product’s worlds: government entity management and communications channel management. The initial integration of these two products has been known to take two or more weeks from a development schedule. For sales demonstration teams and customers this represents a significant hardship. PGP product management is therefore providing this integration approach and supporting ruleset to greatly reduce the PGP + CS project setup time so that our customers can focus on the business of specifying case types and not be distracted by initial product stack configuration.

These supporting rulesets would help integrate Customer Service with PGP Cosmos and UI-Kit application. The steps and configurations to integrate PGP and Customer service constellation applications can be found in the implementation guide. The available versions of the component and implementation documentation is provided in the below table.

Available Versions