HCLTech ADvantage Pega Process Fabric Connector for ServiceNow

The HCLTech ADvantageTM Pega Process Fabric(R) Connector for ServiceNow feeds your data (incidents) from ServiceNow to Pega Process Fabric Hub - in a scheduled batch, near-real-time, or real-time model. It publishes data about assignments, work queues, and operators for ServiceNow - improving productivity and efficiency. And before publishing tasks, the component ensures all data is in the correct standardized format for the Pega Process Fabric Hub.

Business Benefits:

• Improved productivity and efficiency of users
• A unified portal for all review/approvals across systems
• Productive use of team's effort by reducing window toggling
• Personalized customer experience
• Reduced operational effort and cost
• Enhanced visibility of case data or tasks across systems

• Feed data pertaining to the operator and work queue mappings to the Pega Process Fabric Hub
• Get near-real-time updates of task changes in ServiceNow
• Redirect users to the specific task in ServiceNow to take action
• Leverage existing Pega investment to integrate with the remote system developed in a reusable fashion leveraging core Pega Process Fabric rules
• No additional tool-stack is required
• Faster time to market & Quick turnaround time (TAT)