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HCLTech ADvantage Pega Process Fabric Connector for ServiceNow

Improve productivity and efficiency by feeding data from ServiceNow into the Pega Process Fabric Hub

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Overview

The HCLTech ADvantageTM Pega Process Fabric(R) Connector for ServiceNow feeds your data (incidents) from ServiceNow to Pega Process Fabric Hub - in a scheduled batch, near-real-time, or real-time model. It publishes data about assignments, work queues, and operators for ServiceNow - improving productivity and efficiency. And before publishing tasks, the component ensures all data is in the correct standardized format for the Pega Process Fabric Hub.

Business Benefits:

  • Improved productivity and efficiency of users
  • A unified portal for all review/approvals across systems
  • Productive use of team's effort by reducing window toggling
  • Personalized customer experience
  • Reduced operational effort and cost
  • Enhanced visibility of case data or tasks across systems

Key Features

  • Feed data pertaining to the operator and work queue mappings to the Pega Process Fabric Hub
  • Get near-real-time updates of task changes in ServiceNow
  • Redirect users to the specific task in ServiceNow to take action
  • Leverage existing Pega investment to integrate with the remote system developed in a reusable fashion leveraging core Pega Process Fabric rules
  • No additional tool-stack is required
  • Faster time to market & Quick turnaround time (TAT)
=HCL Technologies Ltd

Partner Name

HCL Tech


Tags


Offering Type

Packaged Service Offering
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