Pega Marketplace
NBA for Contact Centers in 9 Weeks
Deliver a fully functional MLP that allows delivery of AI driven Next Best Actions into a Call Centre Agent in 9 weeks
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Overview
Next Best Action For Contact Centers transforms customer interactions by delivering personalized experiences, reducing churn, driving revenue, enabling real-time decision making, proactive issue resolution, generating valuable insights, and allowing adaptability for continuous improvement. This results in increased customer satisfaction and overall business success.
Key Features
- Personalization
- Improved Customer Retention
- Increased Cross-Sell and Up-Sell
- Consistent Real-Time Decisions
- Proactive Issue Resolution
- Data-Driven Insights
- Adaptability and Continuous Improvement
Resources
Partner Name
Adqura
Tags
- Pega Products: Pega Customer Decision Hub Pega Customer Service
- Industry: Communications Service Providers Financial Services
- Product Capability: Agent Desktop
- Pega Version compatibility: '23 8.8 8.7
- Geography: Americas, EMEA
Offering Type
Packaged Service Offering