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Tech Mahindra AftEAZE

Create a 360-degree view of the customer experience, improve data quality, faster connection to suppliers and dealers

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Overview

Manage the product and customer lifecycle after the sale across the end-to-end value stream, including warranty, extended service contracts, field service, customer service, product recalls, digital prescriptive maintenance and IoT connected devices and data, advanced analytics, AI/ML, blockchain, AR/VR, and more.

Warranty is a critical pillar of the Product/Service strategy and will be extended into a broader solution as part of the aftersales digital transformation - to enable automated, paperless processes, with better data and a faster connection to products, suppliers, dealers/distributors and end customers. Pega's "one system for the entire service life cycle" message is a huge differentiator and is well received by prospects and customers.

Key Features

  • Better quality management resulting in better brand loyalty, resell rates, industry rankings, and better overall customer experience
  • Better visibility into data means cost savings due to reduced warranty spend and ability to retire older, outdated systems
  • Get work done quicker and make better decisions before an issue escalates
  • We bring all that industry data together providing greater transparency and better data visualizations
  • Highly scalable, repeatable, proactive, end-to-end solution, not just "post-hypothesis"
  • Longer term and broader base set of data - "longitudinal data"

Resources

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Partner Name

Tech Mahindra


Tags

  • Pega Products: Pega Customer Service
  • Industry: Manufacturing
  • Pega Version compatibility: 8.1, 8.2, 8.3, 8.4, 8.5, 8.6

Offering Type

Packaged Service Offering

Published On

February 23, 2023

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