Pega Marketplace
AI Chatbot
Ready to plug and play Pega AI chatbot component with quick ROI and significant improvement in customer experience
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Overview
- Extremely quick implementation. Start to go live in 4-6 weeks.
- AI driven Chatbots can help answer common customer queries, 24x7 without any human intervention
- Chatbots integrated with your enterprise systems to provide real-time information to customers
- Bolting a live chat option with the AI-Driven Chatbots, can enable the customer service agents to work remotely
- AI-Driven Chatbots can collect customer requests for offline processing & call back requests
Key Features
- Intent detection/categorization
- Auto-response notifications
- Entity identification & extraction
- Sentiment detection
- Customer styling & branding
- Attachment & photo support
- Form based data collection in Chatbot
- Skill based routing, queuing
- Content linking and dynamic common phrases
- CSR availability management & transfer to queue
- Save & share chat transacripts
- Real-time chat monitoring & reports
- Pre-chat questionnaire & customer feedback survey
Resources
Partner Name
Coforge
Tags
Offering Type
Packaged Service Offering