Integrated Data Exchange (iDX)

A configurable integration framework with built-in service adapters to facilitate translation, consolidation, and orchestration of services in between Pega & Facets. Built on top of Pega Customer Service for Healthcare (CSHC) 8.x it can connect with Facets web services for data exchange leveraging in-built APIs.

Current Industry Challenges:

• A large number of Facets customers have significant scope of improvement in digital process automation
• Multiple Pega/ Facets versions and diversified functional needs typically result in disparate integration approach
• Lack of out-of-the-box components to enable Pega-Facets integration into Pega Customer service platform
• Expensive development & operational cost for custom applications
• High maintenance cost of custom applications, including upgrade & support
• Multivendor scenarios necessitate additional effort to identify support ownership

Business Benefits: 

• Fosters Pega & Facets interoperability
• Makes key Pega applications like Customer Service compatible with Facets backbone
• Significant reduction in time to market & implementation effort

• Packaged product with configurable integration framework for enterprise specific needs
• Microservice-based API adapters to help reduce high data exchange volume
• Pega-centric reusable, seamless extension to Facets
• Version compatibility and ease of upgrade for multiple Pega/ Facets applications
• Extensible adapter to accommodate enterprise specific needs
• Flexibility in being used as plug in for non-Pega applications
• Component ruleset to plug and play with customer service platform