COVID-19 Response Direct Procurement Solution for Buyer-Supplier Collaboration

COVID-19's effect on constraining materials - with suppliers unable to keep plants operating at full capacity - have led to an unprecedented impact on organizations' ability to meet delivery commitments. Changes in consumption behavior and demand patterns have left Manufacturing and CPG organizations scrambling to assess a bill of materials and finished product substitutions. Tighter collaboration between buyers and suppliers for direct procurement has never been more urgent. Traditional, legacy ERP and supply chain systems are not very effective at customer engagement or delivering seamless end-to-end customer Micro-journeys(R).

COVID-19 Response Direct Procurement Solution is the perfect launch-pad for transforming legacy ERP, supply chain, and procurement systems. These systems inherently have a number of process gaps that need humans to solve them or require various, custom bolt-on technology solutions.

• Get better visibility into order fulfillment from suppliers
• Improve the buyer/seller experience through tighter collaboration with intuitive web portals
• Process order details from the ERP system and fulfillment commitment from the supplier using email bots with text analytics
• Get clear flagging of quantity/price variances on BOMs with order commitment from suppliers
• Quickly identify and drill down on delayed or at-risk orders through dashboard reports
• Move unstructured, ad-hoc interactions and tasks to an agile business applications layer
• Get dynamic case management features with support for ad-hoc tasks and attachments
• Use workforce management features with queues for buyer/supplier personas, workbaskets for teams and easy delegation, and skill/rules-based case routing
• Rapidly onboard new suppliers to de-risk your supply chain
• Manage the cloud-based process solution with minimal IT changes
• Configure new supplier onboarding Micro-journey, enabled across different departments (finance, legal, supply chain, etc.) with associated personas
• Streamline supplier experience with a simple data capture process for suppliers
• Enhance supplier performance visibility with data-driven, intuitive order reports
• Achieve better auditability, traceability, SLA adherence, and business controls
• Trace audit trails clearly out of the box, with all buyer-supplier communication recorded in the solution
• Get SLA management and automated email notifications