Support Article
AttachScreenshot functionality does not work in some machines
SA-13594
Summary
AttachScreenShot functionality is used in the application. This functionality works fine in few machines and does not work in few machines.
Error Messages
Screen Capture Feature was not loaded successfully
Steps to Reproduce
- Navigate to the portal where the screen capture functionality exists.
- Click Screen Capture button to load screen capture.
Root Cause
A software use or operation error: ActiveX controls are not installed. prScreenCapture.ocx is required to achieve the functionality which does not exist at, C:\windows\Downloaded Program Files folder.
Resolution
Perform the following local-change:
Install the missed OCX controls. The OCX controls are shared along with Media; the path is :Media_Home\ResourceKit\Utilities\OCXInstaller\CabInstaller.zip.
- Extract the CabInstaller.zip to local machine
- Follow the steps in ReadMe.txt to install the plug-ins.
Published August 31, 2015 - Updated October 8, 2020
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