Support Article
Export to PDF displays Japanese characters as '?'
SA-16112
Summary
Export to PDF does not display Japanese characters. Japanese character are displayed as '?'.
However, it works fine with Export to Excel.
Error Messages
Not Applicable
Steps to Reproduce
1. Generate a report which has Japanese characters.
2. Once the report is generated, click 'Export to PDF'.
Root Cause
pyPDFSettings activity has not been configured to set Param.pyPDFFontsDirectory.
Resolution
Configure pyPDFSettings activity to set Param.pyPDFFontsDirectory to point to the application server machine's font directory.
Published January 31, 2016 - Updated October 8, 2020
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