Support Article
Assignments section does not display on using OOTB case lifecyle
SA-81761
Summary
When using the out-of-the-box case lifecycle, the Assignments section (above the main work area) does not display when there is no assignment left.
Error Messages
Not Applicable
Steps to Reproduce
- Create a case type.
- Add a stage and configure it as a Resolution stage.
- Add an assignment.
- Run the case type.
- Advance the case until it reaches the Resolved-Completed state. Verify the Assignment section.
Root Cause
In the pyAssignmentListGadget Section, the Assignment gadget displays only when assignments are present.
Resolution
Perform the following local-change:
- Override the pyAssignmentListGadget section.
- Remove {D_pyCaseContents.pxResultCount>0} condition on the Table layouts (on both the layouts).
Published August 15, 2019 - Updated December 2, 2021
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