Support Article
RC 4840 Unique reference number - unable to submit
SA-19538
Summary
Agents are unable to proceed with the ancillary questions assignment, even after answering all the mandatory questions for fraudulent debit signature cases. A validation error message appears, although the correct reference number is entered in the form.
Error Messages
A Unique reference number that identifies this transaction: This field may not be blank.
Steps to Reproduce
1. Create a fake debit signature case.
2. Select reason code 4840.
3. Answer the ancillary questions and submit.
Root Cause
The validation rules for this field were misconfigured.
Resolution
Apply HFix-25594.
Tags:
Published February 11, 2016 - Updated October 8, 2020
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