Support Article
Object opened from worklist displays blank screen
SA-20424
Summary
Blank screen displays when CPM interaction is opened from work list.
Error Messages
Not Applicable
Steps to Reproduce
This is an intermittent issue, but observed when a few type of interactions are launched from work list.
Root Cause
IsTabNavGadget is set to true on CAPortalInteraction and pyWorkPage. Custom activity, SetWrapUpInCorr, explicitly sets IsTabNavGadget to true, which causes the issue.
Resolution
Comment the custom activity, SetWrapUpInCorr.
Published March 7, 2016 - Updated October 8, 2020
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