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Support Article

Step name is not localized

SA-24019

Summary



Step names are not localized on running the Localization wizard.

Error Messages



Not Applicable

Steps to Reproduce



1. Create a case and some field values to be used for the step names.
2. Add some steps and refer the field values for the step names.
3. Refer the case in the user portal to see the entire case along with stages and step names.

Root Cause



Rule-Obj-CaseType validate activity does not have the rule references for step names, hence it was not picked up by the localization wizard.

Resolution



1. Create rule references for the field values on saving Case Designer to enable the localization wizard to create the field values.
2. Apply HFix-27864.

Published June 2, 2016 - Updated October 8, 2020

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