Support Article
Unable to submit assignment in offline enabled case type
Summary
Application hangs on submitting the final stage when a screen flow is configured with 2-3 stages. This occurs when the application is offline enabled.
Error Messages
Not Applicable
Steps to Reproduce
- Configure an access group and a case type to support offline processing
- Create a screen flow with 2-3 assignment shapes
- Submit the last assignment in the screen flow
Root Cause
A defect or configuration issue in the operating environment. A custom When rule which starts process at case type level is present.
Resolution
Perform the following local-change:
Change the process configuration to reflect Start Process to Always instead of When Rule in the case type.
Published July 10, 2020 - Updated December 2, 2021
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