Support Article
Wait shape does not resume flow for Case Dependencies
SA-105570
Summary
Wait shape does not resume flow when the Wait Type is configured as Case Dependency.
Error Messages
Not Applicable
Steps to Reproduce
- Configure the Wait Type as Case Dependency
- Configure the Wait (for case type) with any case type
- Select the To Reach Status radio button
- Provide the status
- Select the current case as scope
Root Cause
Usage of a Wait shape to monitor the status change on the work object that is currently being worked on, is not supported. Usage of a Wait shape with dependency set on the same work item key, is not supported.
Resolution
Perform the following local-change to remove the requirement for a Wait shape:
Redesign the flow.
Published August 11, 2020 - Updated December 2, 2021
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