Support Article
Unable to download attachment after S3 migration in Chat
KCP-345
Summary
Unable to download attachments sent through a Chat widget.
Error Messages
Not Applicable
Steps to Reproduce
- Configure an S3 repository.
- In a Chat interaction, send any document from the user's chat widget.
- Click the download link in the Interaction portal.
Root Cause
A defect in Pegasystems’ code or rules.
The pxStorageType property was not set for attachments that were uploaded through the Chat.
Resolution
Apply HFix-67275.
Published December 2, 2021
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