Support Article
Rich text editor losing font info from template
SA-34815
Summary
The user configured a correspondence template with RTE. A PDF will be generated upon submit. When users delete the content in PDF using back space and retype some text, the font and size are changed from the original template.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
A third-party product (CK Editor) issue, font and font-size looks different from the original template in generated PDF.
Resolution
Type: Hotfix-Local-change
Hotfix: Hfix32721
Local-change: Have included the non-auto generated section and setting the window.customCKEditorFont value to "Arial"
<script>
window.customCKEditorFonts = "Arial";
</script>
Published March 10, 2017 - Updated October 8, 2020
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