Support Article
Users are disconnected too fast
SA-34495
Summary
Tried to set a connection timeout at 3600 seconds in access group. But users are disconnected after few minutes without activity.
Error Messages
Not Applicable
Steps to Reproduce
1. Open the portal.
2. Do not perform anything.
Root Cause
At the test environment, the user has load balancer setup. The load balancer has a time out setting of 2 minutes.
This is the cause of the issue.
Resolution
Make the following change to the operating environment:
Change Load balancer timeout setting to 1 hour.
Published March 16, 2017 - Updated October 8, 2020
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