Support Article
PegaCTI log generated in two locations
SA-40673
Summary
With Pega Call 7.1.3 ML 4, after users enable the CTI DEBUG log, the CTI log file is generated in two different locations: One in the location path specified in CTI Link instance screen and another one in server default path.
Error Messages
Not Applicable
Steps to Reproduce
- Select Separate log file for this CTI Link option.
- Set the Log Level as ALL.
- Set the Appender Class Name as com.pega.pegarules.priv.util.DailySizeRollingFileAppenderPega.
- Set the Appender Property as shown below:
FileNamePattern - 'PegaCTI-'yyyy-MMM-dd'.log'
MaxFileSize - 200MB
MaxFileSize - 200MB
Root Cause
A defect in Pegasystems’ code or rules
Resolution
Apply HFix-35304 for Pega Call 7.1.3 ML 4.
Tags:
Published October 23, 2018 - Updated October 8, 2020
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