Support Article
Push Notifications to mobile devices do not work in Flows
SA-39766
Summary
Unable to push notifications, to mobile devices, using the Push Notification Smart Shape .
Error Messages
Not Applicable
Steps to Reproduce
- Create a new application
- Create a case and stage in the application
- Open the flow configured in the step and add a new Push Notification Smart Shape
- Configure it to use Mobile Access group
Root Cause
An issue in the custom application code or rules
Resolution
Perform the below local change:Configure push notification message in the Push Notification Smart Shape within double quotes.
Published August 21, 2017 - Updated October 8, 2020
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