Support Article
Open campaigns do not display on launching Campaigns dashboard
SA-55626
Summary
While loading the Campaigns dashboard, the open or pending campaigns do not display. The Resolved-Completed campaigns display instead. This occurs when using Pega Sales Automation 7.31 on Pega 7.3.1.
Error Messages
Not Applicable
Steps to Reproduce
- Launch the Campaigns dashboard.
- Uncheck the Show Resolved-Completed checkbox. The Resolved-Completed campaigns are displayed.
- Check the Show Resolved-Completed checkbox. The screen refreshes and displays the same list.
- Uncheck the checkbox. The Resolved-Completed campaigns are not displayed. Only the pending or open campaigns are displayed.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-42748.
Published August 24, 2018 - Updated December 2, 2021
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