Support Article
OOM occurs on JVM running email listener
SA-53447
Summary
Out Of Memory error occurs on the email listener JVM and inbound email case processing stops.
Error Messages
Out Of Memory
Steps to Reproduce
Process inbound emails.
Root Cause
Issue with PD4ML and HTML to PDF processing. The heap is exhausted in a short period of time causing the Out of Memory error.
Resolution
Apply HFix-42314.
Published January 31, 2019 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.