Support Article
IE11 Zoom in / Zoom out issues
SA-5152
Summary
IE11 Zoom in / Zoom out Issues. The case management portal works for various zoom levels in IE 9 but the same use case is not rendered correctly in IE-11
Details :
Scenario 1 : Zooming out : Only the application screen resolution is reduced displaying against a white background.However in IE9, the page resolution is decreased without white background.
Scenario 2 : Missing scrollbar when zoomin in: When the contents on the screen are spread horizontally scroll bar is missing in IE - 11 . However in IE9, scroll bar is displayed at all zoom levels.
Error Messages
None
Steps to Reproduce
Scenario 1 :
In IE11 and IE-9
1. Login to Case Management application
2. Set Zoom level = 75%
3. Application displays against white background for IE 11
4. Application displays without white background for IE 9
Scenario 2:
In IE11 and IE 9
1. Login to Case Management application
2. Set Zoom Level = 115%
3. Missing horizontal and vertical scroll bar (User can move across vertically but not horizontally using mouse) in IE-11
4. Displays horizontal and vertical scroll bar. in IE-9
Root Cause
Only 100% zoom levels are supported for Pega portals. For other zoom levels, a best case effort is done but results are not guranteed.
Resolution
Only 100% zoom levels are supported for Pega portals.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.