Support Article
Smart Labels not working after composite is refreshed.
SA-5754
Summary
You observe that Smart Labels which work properly on the intial load of the Composite screen stop working after you perform an action which refreshes the screen.
Error Messages
Not Applicable.
Steps to Reproduce
1. Perform an action which displays the Composite Screen; you should have Smart Label functionality enabled somewhere on the screen. Observe the Smart Labels function as intended.
2 Hit the reload composite button.
3. Notice that the Smart Label will no longer appear when you hover/click in the appropriate place.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules. A check to determine if an HTML element was blank during refresh was omitted and bad content was sent to the server as a result. This resulted in an HTTP-400 error (which you can see with Fiddler) with the further downstream failure of the Smart Label.
Resolution
This problem is addressed by HFix-20224.
Tags:
Published January 31, 2016 - Updated December 2, 2021
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