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Browse the latest Infinity 26 release:
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Pega Platform -
Pega Customer Engagement
WHAT'S NEW IN
Pega Customer Engagement 26
Scale and extend your AI solutions, confidently.
Pega Customer Decision Hub 26
Latest release at a glance
Customer Decision Hub (CDH) 26 introduces agentic marketing operations in Customer Engagement Studio.
Learn about the most important updates in the Pega Customer Decision Hub 26 release with these videos.
Unify humans and AI agents for customer engagement
Orchestrate the full marketing lifecycle with Customer Engagement Studio.
Create next best actions using agents
Use conversational AI to accelerate creation of audiences, generate content with governed workflows.
Agentic performance monitoring
Ask questions in plain language and act on timely, visual insights.
Pega Customer Service 26
Latest release at a glance
Watch short clips to learn about the most important updates in the Pega Customer Service 26 release
From conversation to resolution
AI agents powered by Pega workflows complete customer requests end-to-end without involving a CSR.
Emails that don't just get answered - they get resolved
AI agents understand, decide, and take action automatically.
Trusted answers from trusted sources
Deliver accurate, cited responses grounded in your enterprise knowledge.
We want to hear from you!
Let us know what you think about this What's New hub.