WHAT'S NEW IN
Pega CRM '24.2
Contextualize customer experiences and drive performance. Accelerate every sales cycle. Improve customer, agent and back-office experiences.
what's new in
Customer Decision Hub '24.2
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Next-Best-Action Customer Journeys
Discover a new outlook to customer journeys, stages, and content, powered by Next-Best-Actions.
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Brand VoiceCurate your distinct brand voice and generate content using Pega Generative AI.
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Python Library
Explore an enhanced, streamlined way of using Customer Decision Hub with Python.
what's new in
Customer Service '24.2
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Empower customers to self-solve faster
Discover a single panel that delivers knowledge, chat, Pega GenAI, and form-based workflows enables self-service for more complex cases.
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Reduce agent work
Use the capability to auto-generate answers during live interactions with enhanced Pega GenAI Knoweldge Buddy.
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Streamline integrations
Get more done across platforms and vendors with leading CCaaS applications and Pega Constellation.
what's new in
Sales Automation '24.2
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Increase velocity across every sales cycle
Get real-time guidance, insights, and contextual answers using Pega GenAI Coach and Pega GenAI Knowledge Buddy.
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Elevate every virtual meeting
Discover Pega’s Real-time Video Meeting add-in, now available in Microsoft Teams in addition to Webex and Zoom.
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Maximize cross-sell/up-sell opportunities
Deliver more top offers in real-time with Customer Decision Hub integrated offers across your book of business.
We want to hear from you!
Let us know what you think about this What's New hub.