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What's New in Pega CRM '24.1

Browse the latest Infinity '24.1 release: Pega Platform Pega CRM
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what's new in

Pega CRM '24.1

Redefine what’s possible. Accelerate data consumption, increase sales productivity, encourage customer self-service.

what's new in

Customer Decision Hub '24.1

About
AI-based CDH Assistant

Discover conversational AI that assists in curating product knowledge and best practices.

Key audience performance summaries

Monitor and track key performance metrics (KPIs) across user-defined segments.

Enhanced data integrations

Contextualize customer journeys by integrating streaming data from Tealium and Google Pub/Sub.

Training

Missions

Modules

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what's new in

Customer Service '24.1

About
Unlock AI-powered answers

from any content source across the contact center and self-service channels with Pega GenAI Knowledge Buddy.

Make every interaction faster

by automating start-up & wrap-up summaries and generating follow-up tasks with Pega GenAI.

Improve agent efficiency and consistency

with Pega GenAI Automate-suggested responses in chat and messaging channels.

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what's new in

Sales Automation '24.1

About
Increase velocity across every sales cycle

with real-time guidance, insights, and contextual answers using Pega GenAI Coach and Pega GenAI Knowledge Buddy.

Make meeting prep seamless

with on-demand briefings, powered by Pega GenAI, that provide instant talking points. 

Streamline communications

by auto-generating new emails and replies with Pega GenAI Automate and engaging with customers through digital messaging.

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