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Browse the latest 8.8 release: Pega Platform Pega CRM

What's New in
Pega CRM 8.8


Leverage enhanced AI capabilities to build more productive workflows and highly responsive, contextual customer interactions.


Customer Service

What's New

  • Drive real-time, personalized offers during live conversations with enhanced Next Best Action Advisor. Save time with additional wrap-up capabilities for agents and reporting insights for supervisors with Voice and Messaging AI enhancements.
  • Drive customer engagement in digital channels with enhanced chatbot and mobile messaging capabilities, and intelligent contextual routing for agents.
  • Embed workflow automation with Process Extender for Salesforce Lightning, case workflow best practices and starter case types, and new ways to embed self-service in non-Pega desktops.
Update to 8.8 Release notes

Sales Automation

What's New

  • Provide a smoother, more consistent user experience for sellers with Theme Cosmos UI for mobile.
  • Deliver Intelligent Insights with Relationship Maps: map, visualize and templatize key contacts and relationships in your target accounts.
Update to 8.8 Release notes

Customer Decision Hub

What's New

  • Seamlessly add new data sources with Customer Data Connectors: three out-of-the-box integrations that stream 1:1 data directly from your favorite Customer Data Platforms and other signal providers such as Adobe Experience Platform, Celebrus, and ZineOne. 
  • Adapt and prioritize rapidly with Fast-Release Changes: a new feature that lets you fast-track critical enhancements in 1:1 Operations Manager without disrupting work in progress. 
  • Monitor and optimize your Next-Best-Action strategy with Impact Analyzer. This new tool applies control group testing in real-time and recommends strategic improvements.  
Update to 8.8 Release notes

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