What's New in
Pega CRM 8.8
Pega CRM 8.8
Leverage enhanced AI capabilities to build more productive workflows and highly responsive, contextual customer interactions.
- Drive real-time, personalized offers during live conversations with enhanced Next Best Action Advisor. Save time with additional wrap-up capabilities for agents and reporting insights for supervisors with Voice and Messaging AI enhancements.
- Drive customer engagement in digital channels with enhanced chatbot and mobile messaging capabilities, and intelligent contextual routing for agents.
- Embed workflow automation with Process Extender for Salesforce Lightning, case workflow best practices and starter case types, and new ways to embed self-service in non-Pega desktops.
- Provide a smoother, more consistent user experience for sellers with Theme Cosmos UI for mobile.
- Deliver Intelligent Insights with Relationship Maps: map, visualize and templatize key contacts and relationships in your target accounts.
Customer Decision Hub
- Seamlessly add new data sources with Customer Data Connectors: three out-of-the-box integrations that stream 1:1 data directly from your favorite Customer Data Platforms and other signal providers such as Adobe Experience Platform, Celebrus, and ZineOne.
- Adapt and prioritize rapidly with Fast-Release Changes: a new feature that lets you fast-track critical enhancements in 1:1 Operations Manager without disrupting work in progress.
- Monitor and optimize your Next-Best-Action strategy with Impact Analyzer. This new tool applies control group testing in real-time and recommends strategic improvements.