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Browse the latest Infinity '25 release:
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Pega Platform -
Pega CRM
WHAT'S NEW IN
Pega CRM '25
Unleash transformation with AI you can trust
what's new in
Customer Decision Hub '25
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Enhanced email authoring
Curate personalized emails using pre-made templates along with tools to seamlessly collaborate.
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Concurrent change managementAccelerate time-to-market and increase productivity by allowing users to work on multiple releases.
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Action analysis
Get transparency on action performance and insights into the action funnel.
what's new in
Customer Service '25
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Self-Service Agents (done right)
Deploy reliable, workflow-powered Self-Service Agents in any channel.
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Create expert Customer Service Reps
Unlock the full potential of your contact center employees.
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Engage anywhere (consistently)
Deliver consistent, seamless customer experiences in any channel at any time.
what's new in
Sales Automation '25
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Empower your team with an Agentic AI Assistant
Give every seller an always-on AI strategist.
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Perfect every pitch
Unlock the full potential of your sales team with Pega’s GenAI-powered Sales Simulator.
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Reach your target customers, every time
Author personalized, 1:1 outbound sales emails across your customer base.
We want to hear from you!
Let us know what you think about this What's New hub.