what's new in
Pega CRM '24.1
Redefine what’s possible. Accelerate data consumption, increase sales productivity, encourage customer self-service.
what's new in
Customer Decision Hub '24.1
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AI-based CDH Assistant
Discover conversational AI that assists in curating product knowledge and best practices.
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Key audience performance summaries
Monitor and track key performance metrics (KPIs) across user-defined segments.
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Enhanced data integrations
Contextualize customer journeys by integrating streaming data from Tealium and Google Pub/Sub.
Missions
Modules
what's new in
Customer Service '24.1
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Unlock AI-powered answers
from any content source across the contact center and self-service channels with Pega GenAI Knowledge Buddy.
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Make every interaction faster
by automating start-up & wrap-up summaries and generating follow-up tasks with Pega GenAI.
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Improve agent efficiency and consistency
with Pega GenAI Automate-suggested responses in chat and messaging channels.
what's new in
Sales Automation '24.1
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Increase velocity across every sales cycle
with real-time guidance, insights, and contextual answers using Pega GenAI Coach and Pega GenAI Knowledge Buddy.
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Make meeting prep seamless
with on-demand briefings, powered by Pega GenAI, that provide instant talking points.
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Streamline communications
by auto-generating new emails and replies with Pega GenAI Automate and engaging with customers through digital messaging.