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Support Article

Accessibility: Close icon is not read by JAWS in modal window



Accessibility: While contents in a modal window are read by JAWS, it reads unlabeled instead of stating close.

Error Messages

Not Applicable

Steps to Reproduce

1. Launch a modal dialog.
2. Use JAWS to read the content of the modal dialog.

Root Cause

A defect in Pegasystems’ code or rules. Title attribute is not set to Close button in modal dialog.


Perform the following local-change:

1. Add the code snippet given below in Userworkform HTML fragment.

function addTitleForModalDialogClose()
    setTimeout(function(){$("#container_close").attr("title","Close Modal");},2000);

2. Call function addTitleForModalDialogClose() before launching modal dialog as shown in screen shot below.

Published May 23, 2016 - Updated October 8, 2020

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