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Support Article

Accessibility : Unable to dismiss 'Screen Updated' popup



Using out-of-the-box (OOTB) Dashboard in a manager portal with Accessibility enabled, changes cause a popup alerting the user to a screen change. Sporadically, the pop-up cannot be dismissed.

Error Messages

Alert popup with message - Screen Updated. Please refresh JAWS using JAWSKey(Insert) + Escape keys.

Steps to Reproduce

  1. Design Manager portal center panel with OOTB Dashboard.
  2. Run the Portal with accessibility check on .

Root Cause

An issue in the custom application code or rules.


Perform the following local-change in UserWorkForm HTML fragment: 

pega.u.d.bShowFramePopup =false;

Published May 13, 2016 - Updated October 8, 2020

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