Support Article
Accessibility : Unable to dismiss 'Screen Updated' popup
SA-23025
Summary
Using out-of-the-box (OOTB) Dashboard in a manager portal with Accessibility enabled, changes cause a popup alerting the user to a screen change. Sporadically, the pop-up cannot be dismissed.
Error Messages
None.
Alert popup with message - Screen Updated. Please refresh JAWS using JAWSKey(Insert) + Escape keys.
Steps to Reproduce
- Design Manager portal center panel with OOTB Dashboard.
- Run the Portal with accessibility check on .
Root Cause
An issue in the custom application code or rules.
Resolution
Perform the following local-change in UserWorkForm HTML fragment:
<script>
pega.u.d.bShowFramePopup =false;
</script>
Published May 13, 2016 - Updated October 8, 2020
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