Support Article

Add Task Button displayed in Interaction Locked Screen

SA-36808

Summary



When user tries to open the interaction work object in the CPMInteractionPortal, which has been already opened by other operator review harness will get rendered.

And if user clicks on the link to open the WorkObject, it shows 'Locked' and Lock information with the interaction driver(AddTask button).

But the developer does not want this interaction driver(AddTask) to be visible in this screen.



Error Messages



Not Applicable


Steps to Reproduce



1. Login to the system and launch the interaction portal.
2. Start a new interaction and try to open that interaction work object in the other session by using other operator.
3. Review harness will get rendered and click on the link which is there under the process to open the work object in the perform harness.
4. Observe that PegaCA-Work.LockInfo harness will get rendered and it shows Lock and Lock information and also the interaction driver(AddTask button).

Root Cause



A defect in Pegasystems’ code or rules. After clicking on the link to open the work object PegaCA-Work.

LockInfo harness will get rendered and in that "PegaCA-Work.CPMLockInfoIncludes" section is included.

In that section in one of the column layout "CPMInteractionDriverIncludes" section is included and for this column the visible When condition is DriverVisible=="true".

As the value of the property is true when opening the workobject the driver is getting visible.


Resolution



Perform the following local-change:

Delete the 'CPMInteractionDriverIncludes' section from the column layout or delete the column layout in which that section is included in "CPMLockInfoIncludes" section and customize the UI.


Published April 20, 2017 - Updated May 10, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.