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Support Article

Additional option displays in Create New Case menu post update



Additional option displays in Create New Case menu post update to Pega 7.3.1.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Update to Pega 7.1.8 to Pega 7.3.1
  2. Open the Application definition and uncheck the 'Show in New Menu' checkbox for one case type
  3. Run the flow. The case type displays in the new Menu option

Root Cause

A software use or operation error.


Perform the following local-change:
  1. Configure the case to display Create menu an perform a Save
  2. Navigate to Designer Studio > Cases > Click the right side drop down for the case (BulkUploadCase for this example)
  3. Unselect the option 'Remove from Create Menu'


Published July 25, 2018 - Updated October 8, 2020

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