Support Article
AES Enterprise Charts section is not working properly
SA-36
Summary
AES Enterprise Charts section is not working properly, no matter what production level I selected, all the report has empty values.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
There was a problem in the syntax for the conversion pattern in the monitored node's prlogging.xml SOAPAppender element. This caused the appender to fail and not function as expected at runtime.
Resolution
Fixed the syntax error in the conversion pattern. A left brace was missing before 'userid'.
<param name="ConversionPattern" value="%d{GMT}*%Y{instance_id}*%t*%c*%X{RequestorId}*%X{pegathread}*%X{app}*%Xuserid}*%X{stack}*%m%n"/>
Changed to
<param name="ConversionPattern" value="%d{GMT}*%Y{instance_id}*%t*%c*%X{RequestorId}*%X{pegathread}*%X{app}*%X{userid}*%X{stack}*%m%n"/>
Published February 16, 2016 - Updated December 2, 2021
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