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AES Enterprise Charts section is not working properly



AES Enterprise Charts section is not working properly, no matter what production level I selected, all the report has empty values.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

There was a problem in the syntax for the conversion pattern in the monitored node's prlogging.xml SOAPAppender element. This caused the appender to fail and not function as expected at runtime.


Fixed the syntax error in the conversion pattern. A left brace was missing before 'userid'.

<param name="ConversionPattern"  value="%d{GMT}*%Y{instance_id}*%t*%c*%X{RequestorId}*%X{pegathread}*%X{app}*%Xuserid}*%X{stack}*%m%n"/>
Changed to
<param name="ConversionPattern"  value="%d{GMT}*%Y{instance_id}*%t*%c*%X{RequestorId}*%X{pegathread}*%X{app}*%X{userid}*%X{stack}*%m%n"/>

Published February 16, 2016 - Updated December 2, 2021

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