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Support Article

AES Enterprise Charts section is not working properly

SA-36

Summary



AES Enterprise Charts section is not working properly, no matter what production level I selected, all the report has empty values.

Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



There was a problem in the syntax for the conversion pattern in the monitored node's prlogging.xml SOAPAppender element. This caused the appender to fail and not function as expected at runtime.

Resolution



Fixed the syntax error in the conversion pattern. A left brace was missing before 'userid'.

<param name="ConversionPattern"  value="%d{GMT}*%Y{instance_id}*%t*%c*%X{RequestorId}*%X{pegathread}*%X{app}*%Xuserid}*%X{stack}*%m%n"/>
Changed to
<param name="ConversionPattern"  value="%d{GMT}*%Y{instance_id}*%t*%c*%X{RequestorId}*%X{pegathread}*%X{app}*%X{userid}*%X{stack}*%m%n"/>

Published February 16, 2016 - Updated December 2, 2021

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