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Support Article

After upgrade step names in case designer are not visible



The application was updated from Pega 7.1.6 to Pega 7.1.7. Case Designer of a case created before the update was opened in Internet Explorer 8. The names of the steps under each stage are not visible. When Configure Process Detail is clicked, the stage designer opens, but no buttons or navigation tools work other than the close tab X button.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open Designer Studio.
  2. Open a previously created Complaint Case in Case Designer.
  3. Click Configure Process Details on any stage.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code or rules.


Perform the following local-change:

Place the following code in UserWorkForm HTML fragment:

<style type="text/css">
.ie8 div[node_name="pzProcessesList"] table.gridTable > tbody > tr.cellCont > td.gridCell {
z-index:0 !important;

Published December 8, 2016 - Updated October 8, 2020

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