Support Article

Agent exception occurs due to Work-.Reassign OOTB activity



When transferring a case using the out-of-the-box Reassign activity, the agent fails. As a result, the nodes stop and an exception occurs.

Error Messages

Exception at : The property pyWorkPage.pxFlow(pxAssignmentKey) was of mode String while was expecting Page mode.

Steps to Reproduce

Use the out-of-the-box Reassign activity to transfer the case.

Root Cause

A defect in Pegasystems’ code or rules. In the Work-Reassign activity (in Step 15), if the pxFlow property exists, then the newAssignPage.pxFlowName must also exist. If the property is absent, then invalid pages are created in the pyWorkpage.pxflow.


Apply HFix-55745.

Published August 7, 2019 - Updated August 19, 2019

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