Agent exception occurs due to Work-.Reassign OOTB activity
SummaryWhen transferring a case using the out-of-the-box Reassign activity, the agent fails. As a result, the nodes stop and an exception occurs.
Error MessagesException at : com.pega.pegarules.pub.clipboard.WrongModeException: The property pyWorkPage.pxFlow(pxAssignmentKey) was of mode String while com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.getPageValue() was expecting Page mode.
Steps to ReproduceUse the out-of-the-box Reassign activity to transfer the case.
Root CauseA defect in Pegasystems’ code or rules.
In the Work-Reassign activity (in Step 15), if the pxFlow property exists, then the newAssignPage.pxFlowName must also exist. If the property is absent, then invalid pages are created in the pyWorkpage.pxflow.
Published August 7, 2019 - Updated August 19, 2019