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Support Article

Agent exception occurs due to Work-.Reassign OOTB activity

SA-86124

Summary



When transferring a case using the out-of-the-box Reassign activity, the agent fails. As a result, the nodes stop and an exception occurs.


Error Messages



Exception at : com.pega.pegarules.pub.clipboard.WrongModeException: The property pyWorkPage.pxFlow(pxAssignmentKey) was of mode String while com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.getPageValue() was expecting Page mode.


Steps to Reproduce



Use the out-of-the-box Reassign activity to transfer the case.


Root Cause



A defect in Pegasystems’ code or rules. In the Work-Reassign activity (in Step 15), if the pxFlow property exists, then the newAssignPage.pxFlowName must also exist. If the property is absent, then invalid pages are created in the pyWorkpage.pxflow.


Resolution



Apply HFix-55745.

Published October 8, 2020

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