Support Article
Agent exception occurs due to Work-.Reassign OOTB activity
SA-86124
Summary
When transferring a case using the out-of-the-box Reassign activity, the agent fails. As a result, the nodes stop and an exception occurs.
Error Messages
Exception at : com.pega.pegarules.pub.clipboard.WrongModeException: The property pyWorkPage.pxFlow(pxAssignmentKey) was of mode String while com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.getPageValue() was expecting Page mode.
Steps to Reproduce
Use the out-of-the-box Reassign activity to transfer the case.
Root Cause
A defect in Pegasystems’ code or rules. In the Work-Reassign activity (in Step 15), if the pxFlow property exists, then the newAssignPage.pxFlowName must also exist. If the property is absent, then invalid pages are created in the pyWorkpage.pxflow.
Resolution
Apply HFix-55745.
Published October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.