Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Agent exception occurs due to Work-.Reassign OOTB activity



When transferring a case using the out-of-the-box Reassign activity, the agent fails. As a result, the nodes stop and an exception occurs.

Error Messages

Exception at : The property pyWorkPage.pxFlow(pxAssignmentKey) was of mode String while was expecting Page mode.

Steps to Reproduce

Use the out-of-the-box Reassign activity to transfer the case.

Root Cause

A defect in Pegasystems’ code or rules. In the Work-Reassign activity (in Step 15), if the pxFlow property exists, then the newAssignPage.pxFlowName must also exist. If the property is absent, then invalid pages are created in the pyWorkpage.pxflow.


Apply HFix-55745.

Published October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us