Support Article
Agent Schedule is deleted but not refreshed by Master Agent
SA-10474
Summary
Agent Schedule status is deleted, but it is not refreshed by the Master Agent.
Error Messages
Not Applicable
Steps to Reproduce
There is no specific use case to reproduce this issue.
Root Cause
The root cause of this problem is a backwards compatibility defect in Pegasystems’ code/rules.
Resolution
This issue is resolved through the following Local-change:
Manually open such agent rules and resave them.
Published June 23, 2015 - Updated October 8, 2020
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