Support Article

Agent Schedule is deleted but not refreshed by Master Agent

SA-10474

Summary



 Agent Schedule status is deleted, but it is not refreshed by the Master Agent.

Error Messages



Not Applicable

Steps to Reproduce



There is no specific use case to reproduce this issue.

Root Cause



The root cause of this problem is a backwards compatibility defect in Pegasystems’ code/rules.

Resolution



This issue is resolved through the following Local-change: 

Manually open such agent rules and resave them.

Published June 23, 2015 - Updated October 8, 2020

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