Support Article

Agent Schedule is deleted but not refreshed by Master Agent



 Agent Schedule status is deleted, but it is not refreshed by the Master Agent.

Error Messages

Not Applicable

Steps to Reproduce

There is no specific use case to reproduce this issue.

Root Cause

The root cause of this problem is a backwards compatibility defect in Pegasystems’ code/rules.


This issue is resolved through the following Local-change: 

Manually open such agent rules and resave them.

Published June 23, 2015 - Updated October 8, 2020

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