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Agent shutdown initiated, all agents not running on some nodes



Occasionally, all agents stop running on some nodes.

Error Messages

2015-01-08 17:26:51,425 [ Agent queue Thread] [ STANDARD] [ ] [ ] ( async.agent.PRTimer) INFO - Agent shutdown initiated as timer thread interrupted.

Steps to Reproduce

Not Applicable

Root Cause

In Pega Platform 7.1.7, AgentInfoUpdate was added which updates the distributed map (provided by Hazelcast) for agent landing page. The distributed map threw an exception which was not handled. This stopped the agent from running.


For Pega 7.1.7, apply HFix-20586.
For best results, install or upgrade to Pega 7.1.8.
See the Pega 7.1.8 Release Note for Resolved Issues: Handling added for 'agentinfoupdate' map exceptions

Published January 31, 2016 - Updated October 8, 2020

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