Support Article
Agents do not run after a database interruption occurs
SA-60772
Summary
Agents do not run after a database interruption occurs. This occurs intermittently. Attempts to stop or restart an affected agent results in an error.
Error Messages
Exception during engine invocation: com.pega.pegarules.management.internal.AgentManagementAPI.Stop
java.lang.NoClassDefFoundError: com/pega/pegarules/session/internal/async/AgentQueue$AgentNotification
at com.pega.pegarules.session.internal.async.AgentQueue.notifyAgentTermination(AgentQueue.java:1272)
Steps to Reproduce
After a database interruption, attempt to stop or restart an affected agent.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-45055.
Published July 26, 2018 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.