Support Article
Archive/Purge wizard issues
SA-20483
Summary
Issue when trying to run the purge and archive wizard with Pega 7.1.5.
On running this wizard workobjects are getting archived but not getting purged.
That is, it is creating a zip file with the work objects, but when checked in the database, the WO entries are not deleted.
Error Messages
Steps to Reproduce
Step 1: Click Designer Studio > System > Tools > Purge/Archive > Configuration.
Configure archive and purge to any of mentioned classes.
Step 2: Click Designer Studio -> System -> Tools -> Purge/Archive -> Schedule Process
Schedule your process.
Step 3: Click on Designer Studio -> System -> Tools -> Purge/Archive -> Schedule Process
Select scheduled process from Step 2 and run this process manually.
Step 4: Check interval statistics
Expected : Requests as specified in configuration and scheduling steps should be archived and purged.
Root Cause
PegaSystems Defect.
Resolution
Apply HFix-26320.
Published March 5, 2016 - Updated October 8, 2020
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